At AGROW (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Personal Data We Collect

We may collect personal data when you:

• Visit or browse our website
• Place an order or contact us
• Subscribe to updates, newsletters, or promotions

The personal data collected may include:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment and transaction details
• Device information, browser type, and IP address

2. How We Use Your Personal Data

Your personal data may be used for the following purposes:

• To process, manage, and deliver your orders
• To respond to enquiries and provide customer support
• To improve website functionality and user experience
• To send updates, promotions, or marketing communications (with your consent)
• To comply with legal, regulatory, or statutory obligations

3. Disclosure of Personal Data

We do not sell or trade your personal data. We may only share your information when necessary with:

• Payment service providers
• Delivery and logistics partners
• IT service providers and customer support platforms
• Government or regulatory authorities, where required by law

All third parties are required to handle your personal data securely and in accordance with applicable data protection laws.

4. Transfer of Data Outside Malaysia

Some of our service providers may operate outside Malaysia, such as cloud hosting or technical service providers. When personal data is transferred outside Malaysia, we take reasonable steps to ensure that your data is protected and handled in compliance with PDPA standards.

5. Retention of Personal Data

We retain personal data only for as long as necessary to:

• Complete transactions and provide services
• Maintain business and financial records
• Fulfil legal and regulatory requirements

When personal data is no longer required, it will be securely deleted or anonymised.

6. Your Rights Under PDPA

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for the use of your personal data (where applicable)
• Request deletion of your personal data, subject to legal limitations

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to:

• Ensure proper website functionality
• Analyse website traffic and usage patterns
• Improve user experience

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

9. Children’s Privacy

Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

EMPIRE™ HOLDINGS
Email: [email protected]
Address: No. 43, Tingkat 2, Jalan KS 5, Kepayang Sentral,
Taman Bukit Kepayang, 70200 Seremban,
Negeri Sembilan, Malaysia

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of our website after updates indicates your acceptance of the revised policy.